How to book a bulky waste collection
You can book by calling our Customer Service Team on 0300 373 3300.
Our lines are open:
9am to 5pm Monday to Thursday
9am to 4.30pm Friday
We are closed on bank holidays.
Payment will be taken at the time of booking and will be non-refundable.
How much it costs
Bulky waste collections are charged at a minimum of £15 for up to 5 items with additional items.
Additional items can be up to a maximum of ten items and are charged at £3 each.
What can be collected
This list is not exhaustive, and any items not on the list must be checked with the Streetcare Team, before agreeing to a collection. Items include:
- armchairs
- bed bases
- bed headboard
- bicycle
- bookcase
- carpet
- mattress
- microwaves
- televisions
- DVD players
- fridge
- wardrobe
- washing machine
We have to dispose of soft furnishings containing leather, synthetic leather and foam differently, because they can contain hazardous chemicals. If you have booked a mix of items that includes soft furnishings, we will call back later to collect them separately.
What cannot be collected
We cannot collect waste from construction or demolition works, including improvement, repair or alteration or preparatory works from domestic properties, as this is categorised as industrial waste.
Some items that cannot be collected include but are not limited to:
- bags or boxes of household waste
- garden waste
- small items that would fit inside your refuse bin
- builders waste, plasterboard, glass or fluorescent tubes
- bathroom suites or kitchen units
- tyres
- gas bottles, gas cylinders or portable gas fires
- hazardous waste such as chemicals, asbestos, paint tins or oil drums
- concrete posts, fence panels or garden sheds
- any item that cannot be safely lifted by two people
There's a different process for hazardous or clinical waste.
If your items are reusable, you should consider donating or selling them. Find out where you can donate your items.
If you have trade bulky waste
You will need to use a different service.
Report a missed collection
If we miss your collection, you can report it to us.