In most situations nowdays responsibility for understanding communication lies with the message giver, not the receiver. When you write, you need to write a clearly.
The language used in law is changing. Many lawyers are now adopting a plain English style. Legal language can baffle our customers, it can lead to misunderstanding and mistakes. In the worst cases it can put off people from engaging with us when they really should.
The web team will work with you to define legal terms where they are used and challenge ones that could be put in plain English.