Westmorland and Furness Council will continue to provide key services over the Easter period but some of its offices will be closed on Good Friday (18 April) and Easter Monday (21 April) 2025.
The main switchboard number (0300 373 3300) will close at 5pm on Thursday 17 April and reopen on Tuesday 22 April at 9am. There will be a recorded out of hours message advising of the closure period and contact numbers for Highways, Homelessness, Adults and Children’s Social Care should anyone be calling about an emergency. Our Westmorland and Furness Council website will provide all these details too.
Here are details of opening times, out of hours contacts and other relevant information:
Household Recycling and Waste Collections
If you live in the Eden or Barrow areas, there will be no changes to bin collections days across the Easter weekend. The waste collection teams in these areas will be working on Good Friday and Easter Monday to maintain services on their usual schedule.
If you live in the South Lakeland area, collection teams will be working on Good Friday as normal and there will be no change to collections on this day. However, if your bin is scheduled to be collected on Easter Monday, your collection will be made on the following day (Tuesday 22 April). All collections through the week will then be one day later than normal.
Recycling
Household Waste Recycling Centres (HWRCs) will all be open as usual throughout the Easter Bank Holiday weekend and standard opening hours will not be affected by the Bank Holidays. Opening hours are as follows:
- Ambleside: 8am - 6pm, Monday-Sunday
- Barrow: 8am to 11am - 12pm to 6pm, Monday-Sunday
- Penrith (Flusco): 8am - 6pm, Monday-Sunday
- Grange-over-Sands: 8am - 4pm, Thursday-Saturday
- Kendal: 8am - 4pm, Monday-Sunday
- Kirkby Stephen: 8am - 6pm. Friday, Saturday, Sunday and Monday
- Ulverston: 8am - 6pm, Monday-Sunday
The HWRC permit helpline will be closed on bank holidays and weekends.
Leisure Centres
Some Westmorland and Furness Council Leisure Centres will be open over the Easter break but there may be some changes to normal opening hours. To find out the opening times and activities on offer, please visit the leisure centres’ websites.
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Good Friday (18 April) and reopen on Tuesday 22 April.
If you’re concerned about the welfare of an adult, please visit the Westmorland and Furness Council website or call 0300 373 3301.
When offices are closed, please use the out of hours number to report a safeguarding concern (01228 526 690) - this can be used 24 hours a day for adult social care emergencies.
Children's Services (for children's social care)
The Children's Services offices will be closed on Good Friday (18 April) and reopen on Tuesday 22 April.
During closure periods, the Emergency Duty Team can be contacted 24 hours a day for children’s social care emergencies on 0300 373 2724.
For more information about what to do if you’re concerned for the welfare of a child, please visit the Cumbria Safeguarding Children website.
Homelessness
Young people or people providing support to young people who are at risk of homelessness or are homeless, should visit the Westmorland and Furness Council website for more information.
People who are at risk of eviction or homelessness or need support with housing, can find information and support by visiting westmorlandandfurness.gov.uk.
Domestic Abuse
Westmorland and Furness Council have a duty to assess the need for support and prepare strategies to provide services for victims in safe accommodation and to provide domestic abuse survivors with community in-reach services.
Visit the Westmorland and Furness Council website for more information on Domestic Abuse support.
Westmorland and Furness Highways
Between 5pm on Thursday 17 April and 8.30am on Tuesday 22 April, highways are operating a limited service, prioritising reports of emergencies that cause immediate threat to life or property.
If you need to report a highways related emergency during this time, please call the Highways Hotline on 0300 373 3306.
To report general problems with potholes, road damage, flooding and drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more, please complete the highways online reporting form.
Archives, Libraries and Local Link offices
The Archive Centres and all libraries will be closed on Good Friday, Easter Sunday and Easter Monday, and normal opening hours will apply on Saturday 19 April.
Registration Services
The Registration Service will be closed on Good Friday (18 April) and will reopen on Tuesday 22 April.
Trading Standards
Trading Standards offices will be closed over the Bank Holiday weekend. Residents should report any live incidents of cold callers or rogue traders to Cumbria Police by telephoning 101 or emailing 101@cumbria.police.uk.
For guidance on a wide range of customer issues, visit Citizens Advice Consumer Service website.
Council Housing Repairs
The 24-hour service to report urgent council housing repairs in the Barrow and Penrith areas will continue to be provided by calling 01229 833311.