Older person's bus pass guide

You can apply online, at a library or by post.

Apply online

You can apply online using our NoWcard service. You'll need:

• digital proof of age; A scanned image of your passport, driving license or birth certificate
• digital proof of address; A scanned image of your Council Tax bill, utility bill or bank statement less than three months old, rent book or statement or DWP letter.
• a digital passport type photograph

Apply for older person's bus pass

Apply at a library

Our library staff can help you apply at:

• Barrow Library
• Kendal Library
• Penrith Library

You'll need to take proof of your identity.

Our library staff will take the identity photo for you.

You can also apply for a bus pass at libraries in the Cumberland Council area.

Apply by post

You'll need to complete and return an application form along with proof of identity.

To: Westmorland and Furness Council, NoWcard, PO Box 304, Kendal, LA9 9GY

You can get an application form:

• download complete our Older persons bus pass application form (PDF , 249KB)
• request a form from us by email: integrated.transport@cumbria.gov.uk
• from our main libraries in Barrow, Kendal or Penrith

Proof of identity

If you applying at a library or a by post you will need to bring in proof of identity. We will accept. 

Proof of age

• birth certificate
• proof of state pension
• passport
• driving licence

Proof of address

• Council Tax bill
• utility bill dated within the last three months
• rent book or statement
• bank statement dated within the last three months
• DWP Letter

ID Photo

Your application will be delayed if your photo does not meet the passport type photo guidelines.

If you’re using a photo taken on your own device, include your head and shoulders. Do not crop your photo - it will be done for you.

If you are applying at a library our staff will take your photo. There are busy periods at libraries so you might have a short wait.