We are here to serve you, our residents, businesses and visitors. We strive to deliver high quality customer service by caring, listening and putting you first – helping to make Westmorland and Furness a great place to live, work and thrive.
Our Customer Charter sets out what you can expect from us and what we ask from you in return.
We care and will:
- be helpful, polite and treat you with respect
- provide accurate information that is easy to understand
- be open and honest with you in all our communications
- explain next steps and outcomes clearly
- keep your personal information safe
We listen and will:
- aim to resolve your enquiry or request the first time you contact us or as soon as we can
- be understanding of your situation and needs
- actively engage with you to inform what we do and how we do it
- commit to continuous improvement based on your feedback
- acknowledge if we get something wrong and take action to put it right
We put you first and will:
- provide services that are user-friendly, caring and accessible to all
- embrace new technology to provide effective digital solutions, to use at a time that suits you
- explain clearly the various ways you can make contact with us
- always put user needs at the heart of our services
- provide fair and equal treatment to all our customers
In return, we politely ask you to:
- treat our staff members with respect and courtesy
- provide us with the information we need to help you
- use our digital or self-serve platforms to access services where possible
- share your feedback or suggestions with us to help shape our services