Council opening hours throughout Christmas
Some Westmorland and Furness Council offices will be closed over the Christmas and New Year Bank Holidays. Read the full list of Council opening hours during the festive period.
Anti-social behaviour case review
If someone has reported Antisocial Behaviour but no action has been taken, you can request an antisocial behaviour case review.
About the antisocial behaviour case review
Antisocial behaviour can have an overwhelming impact on its victims and, in some cases, on the wider community. Antisocial behaviour is defined as conduct that has caused, or is likely to cause, harassment, alarm or distress to any person.
If you are a victim of persistent antisocial behaviour and you have already reported this to any of the main responsible agencies (such as the council, police, or a registered provider of social housing) you can request a review of your case to find out if further action can be taken to resolve the ongoing antisocial behaviour.
The antisocial case review won’t review concerns about council services. If you have a complaint about a council service please follow our corporate complaints procedure.
How it works
There are two ways to apply for an antisocial case review.
If you've reported incidents recently
You must have reported three separate, but related incidents. This must be to either the local authority, police or a registered provider of social housing. This must be within six months before you apply.
You must only apply if antisocial behaviour hasn't stopped, and you feel there has been no, or an inadequate response from agencies.
A senior manager's recommendation
You can also apply if a senior manager decides that a case review is necessary to safeguard a vulnerable victim of antisocial behaviour.
Or, if they identify a case that would benefit from the process and would meet the threshold. This is regardless of whether an application has been received or not.
Who can make an application
You can make an application if you are:
- a victim – individual person, business or community group
- a third party who can make an application for a case review on behalf of a victim, with their consent. This can include a friend, relative, carer, councillor, Member of Parliament, or another professional person
- a senior manager within Westmorland and Furness Council who decides that case review is necessary to safeguard a vulnerable victim of antisocial behaviour
How to apply
You can apply for a review of your case by using the online form.
Accessibility
If you are unable to complete the online form, you can still apply for a review of your case by downloading and completing the ASB case review form (PDF , 189KB) and sending it by post to:
Customer Services
PO Box 304
Kendal
Cumbria
LA9 9GY
Our Customer Services team will ensure the completed form reaches the right Senior Manager to review your case.