Voreda House - Temporary Closure
Our offices at Voreda House in Penrith are closed to the public because of flooding. We apologise for any inconvenience caused. You can call our Penrith customer services team on 0300 373 3300 or contact us online.
Find out if you're eligible and how to make a claim for Council Tax Reduction (sometimes called Council Tax Support).
Anyone who is liable to pay Council Tax and is on a low income can claim Council Tax Reduction.
You cannot normally get Council Tax Reduction if:
Make a claim for Council Tax Reduction
You might be able to reduce your bill if you live with other adults but you’re the only one responsible for paying Council Tax. This is called the Alternative Council Tax Reduction (usually called second adult rebate).
Find out more about the Alternative Council Tax Reduction scheme
The amount of reduction you can get depends on:
If you are on a low income, your Council Tax bill may be reduced.
You normally don't pay Council Tax if you make an application for Council Tax Reduction and receive:
Find out how we calculate Council Tax Reduction
Council Tax reduction scheme 2024 to 2025 (PDF , 1.54MB)
Council Tax reduction scheme 2025 to 2026 (PDF , 1.55MB)