Voreda House - Temporary Closure
Our offices at Voreda House in Penrith are closed to the public because of flooding. We apologise for any inconvenience caused. You can call our Penrith customer services team on 0300 373 3300 or contact us online.
Westmorland and Furness Registration Service - Customer Service Strategy
Westmorland and Furness Registration Service's strategy to provide customers with high quality registration services.
Waiting times for appointments
| Event | Requirement | Target | National average | Current performance |
|---|---|---|---|---|
| Birth | Within 5 working days | 95% | 95% | 98.24% |
| Stillbirth | Within 2 working days | 95% | 95% | 100.00% |
| Death | Within 2 working days | 95% | 95% | 97.54% |
| Marriage/Civil Partnership notices | Within 10 working days of request and so to allow the marriage/CP to proceed at a time and venue of the customer's choice where reasonable and practical | 95% | 95% | 86.93% |