A checklist for creating user-friendly and accessible content When you’re writing content for websites, you need to consider how people read online, how they will access it and their reading ability. Addressing the user and ourselves How you should address the user and how to refer to Westmorland and Furness council. Legal language How to help customers by using plain English wherever possible. Places and areas How we write place names and refer to areas. Headings When and how to use headings. Plain English How to write content that is accessible and easy for anybody to use. Active voice Use the active rather than passive voice. This will help us write concise, clear content. Frequently asked questions (FAQ's) Frequently asked questions (FAQ's) and why we don't use them. Abbreviations and acronyms When and how to use abbreviations and acronyms. Contractions When, and when not, to use contractions. Using & - ampersand Guidance on when and where to use & - ampersand Gender neutral text Content writing using gender neutral text. Bold text When, and when not, to use bold text.
A checklist for creating user-friendly and accessible content When you’re writing content for websites, you need to consider how people read online, how they will access it and their reading ability.
Addressing the user and ourselves How you should address the user and how to refer to Westmorland and Furness council.
Active voice Use the active rather than passive voice. This will help us write concise, clear content.