Hours: 37 hours per week

Location: Kendal, Penrith, or Barrow (including agile working)

Contract: 4 x permanent positions available

About this opportunity

We are excited to announce an opportunity for an ICT Project Manager within Westmorland and Furness Council, where you will have a significant impact on how technology enhances the delivery of public services. In this role, you will be responsible for the planning, implementation, and management of ICT projects that drive efficiency and innovation across various departments.

As an ICT Project Manager, you will collaborate with diverse teams, engage with stakeholders, and ensure that projects align with our strategic goals. You will be responsible for managing resources, budgets, and timelines while maintaining clear communication throughout the project lifecycle.

If you are passionate about making a difference and have the expertise to deliver successful ICT projects, we invite you to apply and be part of our vision for a smarter, more connected Westmorland and Furness.

Who we are looking for

We are looking for a proactive and experienced ICT Project Manager to join Westmorland and Furness Council. The ideal candidate will possess a strong background in managing technology projects within the public sector, with a proven ability to drive projects from conception through to successful delivery.

You should have excellent communication and interpersonal skills, enabling you to work effectively with diverse stakeholders, including council staff, external partners, and community members. Your strategic thinking and problem-solving abilities will help you navigate challenges and ensure projects align with our community's needs and objectives.

Additionally, familiarity with project management methodologies and tools is essential, as is a commitment to fostering a culture of collaboration and continuous improvement.

If you are passionate about leveraging technology to enhance public services and are ready to take on a challenging yet rewarding role, we want to hear from you!

To find out more…

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

If you would like an informal conversation about the role, or if you have any questions, please contact lisa.young@westmorlandandfurness.gov.uk

What can we offer you!

For information about life at Westmorland and Furness Council and what we can offer you please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Application and Interview information

Closing date: 30th December 2024

Interview date: W/C 13th January 2025

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please see below the supporting information:

Post Specification

Role Profile

Hours: 37 hours per week

Location: Kendal, Penrith, or Barrow (including agile working)

Contract: 3 x permanent positions available

About this opportunity

The role of a Service Support Officer is essential for maintaining the smooth operation of IT services within an organisation. By effectively managing incidents, facilitating communication between technical teams and users, and supporting continuous service improvement, the Service Support Officer contributes significantly to the overall success of the IT department and the satisfaction of its users. This position offers a rewarding opportunity to make a positive impact in Westmorland and Furness Council while developing valuable skills in IT service management.

Join us in a collaborative environment where your skills and innovative ideas will make a tangible impact. If you are ready to take on a rewarding challenge and help us elevate our ICT services, we encourage you to apply!

Who we are looking for

Westmorland and Furness Council are seeking a dedicated Service Support Officer to join our ICT service team and contribute to the effective delivery of IT services. In this role, you will be responsible for managing and supporting our IT Service Management (ITSM) processes, ensuring that technology services are delivered efficiently and align with our organisational goals.

Your key responsibilities will include administrative, asset and configuration management support, manage ICT procurement requests, and to act as a point of reference to ICT service staff for procurement queries and issues, and to manage goods receipting and disposal. You will play a crucial role in maintaining service quality, conducting regular reviews, and implementing best practices in ITIL (Information Technology Infrastructure Library) methodologies.

If you are passionate about improving service delivery and enhancing the user experience within a community-focused environment, we encourage you to apply!

To find out more…

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

If you would like an informal conversation about the role, or if you have any questions, please contact awad.sada@westmorlandandfurness.gov.uk

What can we offer you!

For information about life at Westmorland and Furness Council and what we can offer you please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Application and Interview information

Closing date: 30th December 2024

Interview date: W/C 13th January 2025

Safer Recruitmen

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please see below the supporting information:

Post Specification

Role Profile

Hours: 37 hours per week

Location: Kendal, Penrith, or Barrow (including agile working)

Contract: Permanent

About this opportunity

As the ICT Service Support Manager at Westmorland and Furness Council, you will play a crucial role in leading our Service Management Office (SMO) function. This role is responsible for overseeing service support processes, ensuring efficient service delivery, and aligning IT services with business needs.

In this dynamic role, you will have the opportunity to implement best practices in service management, develop and maintain strong relationships with various departments, and drive continuous improvement initiatives to enhance service delivery. Your expertise will be vital in aligning our ICT support services with the strategic goals of Westmorland and Furness, ultimately contributing to the effective operation of our community services.

Join us in a collaborative environment where your leadership skills and innovative ideas will make a tangible impact. If you are ready to take on a rewarding challenge and help us elevate our ICT services, we encourage you to apply!

Who we are looking for

Westmorland and Furness Council are looking for a skilled ICT Service Support Manager to lead our dedicated service support team. In this pivotal role, you will ensure the delivery of high-quality ICT services across the organisation and drive continuous improvement initiatives.

If you thrive in a fast-paced environment and have a track record of enhancing user experience through effective support management, we want to hear from you! Join us in making a positive impact on our community by delivering innovative technology solutions. Apply now to become an integral part of our team!

To find out more…

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

If you would like an informal conversation about the role, or if you have any questions, please contact awad.sada@westmorlandandfurness.gov.uk

What can we offer you!

For information about life at Westmorland and Furness Council and what we can offer you please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Application and Interview information

Closing date: 30th December 2024

Interview date: W/C 13th January 2025

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please see below the supporting information:

Post Specification

Role Profile

Hours: 37 hours per week

Location: Kendal, Penrith, or Barrow (including agile working)

Contract: 2 x permanent positions available

About this opportunity

We are excited to offer an opportunity for an ICT Systems Analyst to join Westmorland and Furness Council, where you will play a vital role in optimising our technology infrastructure and enhancing the delivery of public services. In this role, you will be responsible for analysing current systems, identifying areas for improvement, and implementing effective solutions that meet the needs of our community.

As an ICT Systems Analyst, you will work closely with various stakeholders to gather and document requirements, translate them into functional specifications, and collaborate with technical teams to develop and enhance our systems. Your analytical skills will be crucial in troubleshooting issues and ensuring that our ICT solutions are efficient, reliable, and user-friendly.

This role offers a unique chance to make a significant impact within Westmorland and Furness, contributing to projects that directly benefit our community. If you are passionate about using technology to improve public services and have the expertise to drive system enhancements, we encourage you to apply and help us shape the future of our ICT services.

Who we are looking for

We are seeking a skilled and detail-oriented ICT Systems Analyst to join Westmorland and Furness Council. The ideal candidate will have a strong background in systems analysis, with experience in assessing and improving ICT systems to enhance service delivery. You should be adept at gathering and analysing user requirements, translating them into technical specifications, and collaborating with cross-functional teams to implement effective solutions. Strong problem-solving skills and a methodical approach will be essential as you troubleshoot system issues and optimise performance.

We value candidates who possess excellent communication skills, allowing you to engage effectively with stakeholders at all levels, from technical teams to non-technical staff. A proactive mindset and a commitment to continuous improvement are crucial, as you will play a key role in driving our ICT initiatives forward.

If you are passionate about leveraging technology to improve public services and have the analytical skills to make a tangible impact, we invite you to apply and join our dedicated team.

To find out more…

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

If you would like an informal conversation about the role, or if you have any questions, please contact lisa.young@westmorlandandfurness.gov.uk

What can we offer you!

For information about life at Westmorland and Furness Council and what we can offer you please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Application and Interview information

Closing date: 30th December 2024

Interview date: W/C 13th January 2025

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

Please see below the supporting information:

Post Specification

Role Profile