Contract Type: Permanent

About this opportunity

Westmorland and Furness Council is seeking to recruit a Case Management Officer Level 2 to work within the Revenues Team. This is an opportunity to join the Westmorland and Furness Council’s Revenues and Benefits service on a permanent basis. 

As a Revenues Case Management Officer you will be required to participate in the processing of billing and collection of Council Tax and National Non-Domestic Rates (Business Rates). You will handle customer enquiries efficiently and accountably while adhering to relevant legislative provisions, council policy, and financial regulations. You will be responsible for the complete customer journey, seeking guidance from Specialists as required, maintaining case ownership to completion or escalating appropriately.

The role focuses on delivering high quality and continuously improving services, taking responsibility for resolving issues as efficiently and effectively as possible on a wide range of the more technical, statutory and non-statutory guidance, systems and following workflows in place.

You will undertake case management that will require a more detailed understanding of relevant service processes and compliance, regulations and legislation in taxation and non-domestic rates, for which training will be provided.

We are looking for someone who can …

• Undertake a range of duties in relation to maximising collection and establishing liability for Council Tax and Non-Domestic Rates, including deciding new and amended liabilities, discounts and exemptions, retail reliefs, refunds, assisting in the case management of domestic and commercial property inspections and reviews.
• Ensure great attention to detail, accuracy and excellent customer focus to deliver high standards of service and seek to resolve cases as quickly and efficiently as possible
• Work on a professional and integrated case management basis, responding to and seeking to resolve service requests from external and internal customers, liaising with other departments and taking ownership of cases, only escalating when necessary.
• Develop and maintain accurate and up to date records across a range of document and account management systems, as well as be fully proficient in the use of Microsoft Office software and Excel.
• Promote digitalised self-service where appropriate, engaging and contributing to continuous service improvements and efficiency measures.
• Develop and maintain your range of professional skills and knowledge, including any qualifications required to undertake the role.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Application and Interview information

Closing date: 15th April 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website -  Skilled Worker visa: eligible occupations and codes - GOV.UK.

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.

Contract Type: Permanent

About this opportunity

This is an exciting opportunity to work within the Thriving Places Directorate within the Highways Consenting Team at Westmorland and Furness Council.

The increase in new highway construction is having a direct impact on the highway service delivery in compliance with the Highways Act 1980 and the Councils role in facilitating and managing Section 38 Agreements (S38); which is the current method of adoption of highways associated with new developments under the Act and highway improvements; Section 278 Agreements (S278).

This growth in new developments has necessitated expanding the highway development team.

The Development and Adoptions Manager will lead the team delivering and supervising Section 38 and Section 278 legal agreements and oversee the commercial and financial management of the highways delivery service area.

As part of this role, you will:

• Develop and implement business strategy to maximise commercial opportunities with internal services, external contracts & developers.
• Lead, liaise and advise various departments and partners, including developers and Highway Consultants on issues relating Section 38's and S278’s their impact on Cumbria’s highway network.
• Lead and support others in the team working with developers and highway consultants during the design process and undertake design checks to facilitate highway developments in relation to Sections 38’s and S278’s.
• Develop service commercial awareness and control of commercial opportunity, contracts & frameworks.

Who we are looking for…

The ideal candidate for this role will have worked at a senior level in highway asset management, highway delivery or highway network management or have a commercial background.

A relevant degree or NVQ level 5 in an appropriate highway discipline is essential, as is experience of managing complex highway issues, commercial management, financial management, asset management, project management and working on S38 & S278 legal agreements.

We are supportive of a hybrid approach to working, including working from home and from our offices in Penrith, Kendal and Barrow.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below documents:

• Post Specification
• Role Profile

Would you like more information? For an informal conversation about the role, please contact Amy Hutson, Highways Programme Manager, on 07768 131423.

Application and Interview information

Closing date: 22nd April 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.

Location: Agile

Contract Type: Permanent

The advertised salary includes a supplement (JWC) to the base grade of the post. JWC supplements are conditional on the physical demands and /or working conditions of the role.

About this opportunity

Are you good at problem solving?  Do you have a passion for records management?

If so, you might be interested in applying for the role of Senior Information Governance and Records Officer in Legal and Democratic Services.

The role has a dual purpose:

• to act as the council’s Business Partner for Records Management, working alongside the Hosted Records Management Service
• to work alongside/deputise for the council’s Data Protection Officer

You will be part of a small, forward-thinking team that values innovation and continuous improvement. You will have the opportunity to contribute to meaningful projects that make a real difference to our communities. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.  You will play a vital role in supporting the delivery of the council’s Information Governance Framework.

This role is agile combining home working with office-based working at any of the council’s offices: 

• South Lakeland House, Kendal
• Voreda House, Penrith
• Craven House, Barrow
• Parkhouse, Carlisle

Who we are looking for…

We are specifically looking for applicants who have experience in:

• providing advice/guidance to stakeholders
• developing records management standards and procedures
• embedding Retention and Disposal Schedules
• designing training/communication programmes
• conducting audits
• supporting on the completion of data sharing agreements/data protection impact assessments
• information asset management
• data breach/security incident management

You must have the ability to explain complex legal concepts to a variety of audiences, using appropriate communication channels and techniques, and have experience of problem solving, innovative thinking and project management techniques.

You will be self-motivated, adaptable, flexible and able to manage your time effectively.  The ability to work in a pressurised environment, manging complex priorities and responding to competing deadlines is essential.

Ideally you will have experience of working in a large local authority and/or knowledge of local authority governance. A commitment to delivering the best possible service for the benefit of our residents and clients, is required. You must have good IT literacy skills and an ability to use electronic resources for the purpose of research is critical.  You must be able to drive and travel independently between remote locations.

Other duties will include dealing with a range of matter including providing advice to officers and elected members, advising on legal implications in Committee, Council and Cabinet reports, attending Council Committees and working groups as required.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Claire Owen by email via: claire.owen@westmorlandandfurness.gov.uk.

Application and Interview information

Closing date: 21 April 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website -  Skilled Worker visa: eligible occupations and codes - GOV.UK.

DBS

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires a standard DBS check.

Please note this role involves working in regulated activity with Adults and/or Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with Adults and/or Children.

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.

Workbase: Contractual work base is Penrith/Kendal/Barrow however we operate a hybrid working model therefore some home working and/or travel between sites is expected. In addition there is the ability to work from Carlisle on a day to day basis if preferred.

Contract: Permanent

Do you want to develop your recruitment skills and are interested in working within a people focused council?

Then join our team, and support Westmorland and Furness Council’s vision for the area to be a great place to live, work and thrive with an exciting opportunity to join our HR team as a Recruitment Administrator.

We want talented people who are passionate about supporting our council services and developing their knowledge and experience in HR/recruitment.

In this role you would deliver a high-quality recruitment administration service that meets customer needs. This is an important role, and you will be supported by a great team!

Your duties will include:

• Administrative support and tasks in relation to the full recruitment journey (advertising to onboarding), with a strong customer service focus.
• Liaising with managers/candidates as required to support statutory timescales and requirements, and ensure confidentiality is adhered to.
• Providing information and explanatory responses to queries and provide advice on more complex queries.
• Contribute to the daily workflow supporting team working and providing support and instruction to both new or existing colleagues and customers if required.
• Contribute to the continuous development of the team.
• Support service development through identifying improvements and making recommendations to systems and procedures.
• Developing and maintaining effective working relationships across the team and other directly related services as appropriate, including HR Admin, Occupational Health and Payroll.

You would need to be collaborative, outcomes focused and experienced in administrative processes with good customer service skills.  Recruitment administration experience is desirable.  This is a fantastic opportunity if you want to develop your HR or recruitment career. 

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Amiee Hilton, Recruitment Administration Team Leader on 07900686042

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. 

Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below documents:

• Post Specification
• Role Profile

Application and Interview information

Closing Date: 6th April 2025

We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.

Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website -  Skilled Worker visa: eligible occupations and codes - GOV.UK.

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.

Salary: £41,511 – £42,708

Hours: 37 hours

Location: Penrith

Contract: Permanent

The advertised salary includes a supplement (JWC) to the base grade of the post. JWC supplements are conditional on the physical demands and /or working conditions of the role.

About this opportunity

We have an exciting opportunity for dedicated Social Workers to be based within our Support & Protect Teams. We are looking for motivated, hard-working, and dedicated people to join our teams to help develop and deliver exceptional service to improve outcomes for children and families in Westmorland and Furness.

We are passionate about delivering the best outcomes to children and young people in Westmorland and Furness. To find out more about our social work teams and how we can support you please see the below document:

Join our Social Work Team

The Role

The role is very varied as we work with families on a short-term basis whilst completing assessments and on a longer term basis working Child in Need Plans and Child Protection Plans and in some cases we complete pre proceedings work and issue care proceedings. We work with all young people from birth up to the age of 18 having strong links with other agencies externally and teams in Westmorland.

Who we are looking for

We are looking for qualified Social Workers with a ‘can do’ attitude who are child focussed, like to think outside of the box and are creative in their planning with children. We are looking for people who share our vision and ambition and have the ability to inspire the trust and confidence of professionals across a range of agencies. We are keen recruit those who have successful experience in a similar role and a good knowledge of safeguarding and promoting the welfare of children. If this sounds like you and you share our passion for the service, then apply today!

Please note, to be considered for this role you must hold a Social Work degree and Social Work England Registration.

What we can offer you:

Living and working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes.

If this sounds like an opportunity you would be interested in, and you’re looking for a role where you can make a positive difference in the lives of children in Westmorland and Furness, then please apply today, alternatively if you want an informal chat about the role please contact katie.allison@westmorlandandfurness.gov.uk 

DBS

This role is exempt from the Rehabilitation of Offenders Act (ROA) 1974 and requires an enhanced DBS check with a Children’s/Adults Barred List check.

Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.

Application and Interview information

As this is a rolling advert applications will be reviewed as and when received, so please apply at the earliest opportunity.

Safer Recruitment

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.

Please read the Supporting Information:

Post Specification

Role Profile