Location: Westmorland & Furness (Penrith, Kendal & Barrow)Contract Type: Permanent, various hours available
INTERNAL ONLY
About this opportunity
Are you looking for your next challenge?
Are you a great team player who can also work independently within a fast-paced team?
We are looking to recruit hardworking, organised, methodical and proactive people to join our busy Care Services Support Team within Care Services as a Senior Coordinator. You will be part of a dedicated and friendly team, supporting with the delivery of an effective and efficient service across Westmorland & Furness.
Our Service
The Care Services Support Team provides different types of support for adults with wide ranging needs. Care Services provides support following a change in health or personal circumstances to enable people to live as independently as possible whilst ensuring their safety and well-being and working with them to achieve person centred outcomes which allows them to remain in their own homes within their local communities.
The Role
The Care Services Support Team is a key part of the operational delivery of Care Services and it is the central point of access for the service. The Senior Coordinator will oversee referrals into the service, manage capacity, and assign priority ratings to cases depending on need and will oversee the rostering of calls, the duty desk and payroll. They will provide support and supervision to the coordinators.
You will be required to provide efficient support to the coordinators as well as other colleagues within the service. The role requires a high level of IT, organisational and communication skills as well as the ability to work flexibly as part of a team or independently. The role also requires experience in leading team members to ensure tasks are completed in a timely and satisfactory manner.
What the Team say
“I joined the Care Services Support Team because I wanted to go down a different career path and help make a difference within our communities. The great thing about the role is that every day is different and the amount of support that you receive is exceptional. The shifts are on a rolling pattern which gives me great options to plan ahead and have a great work life balance.”
Who we are looking for:
The ideal candidate will have excellent organisational skills and ICT skills and the ability to work flexibly as part of a team, maintaining confidentiality at all times. 5 GCSE's at C grade or above, including English and Maths, or an equivalent level qualification, i.e. NVQ Level 2 is essential. Use of IT applications and experience working in an administrative role is essential, as well as knowledge of Health and Social Care.
The Support Team operates from 7am until 11pm over 7 days, 365 day a year. The Senior Coordinator works between the hours of 7am and 6.30pm.
What can we offer you!
Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site. Our benefits | Careers (westmorlandandfurness.gov.uk)
Would you like to find out more?
For further information about this role, such as responsibilities and essential criteria please view the below attachments:
Application and Interview information
Closing date: 13th April 2025
We are currently operating both in-person and virtual interviews. Options will be discussed with candidates once they have been invited to the interview stage of the process for this specific position, and if you have any concerns or adjustments are needed, we are happy to discuss this with you.
Westmorland and Furness Council are now able to offer sponsorship for Skilled Worker Visa applications for eligible roles. Please note, we cannot guarantee the eligibility of all of our roles, therefore, if you would like more information on roles that may be eligible please visit the government website - Skilled Worker visa: eligible occupations and codes - GOV.UK.
Equality, Diversity, and Inclusion
Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old, that meet the essential criteria for the role.